Refund & Returns Policy

Last updated: September 2026

All sales are final, except for genuine defects

We do not offer change-of-mind refunds or returns. If you ordered the wrong thing or simply changed your mind, we’re not able to offer a refund or exchange for that reason alone.

If the item is faulty or not as described

If your brush arrives damaged, or the retraction mechanism doesn’t work as described, contact us at kimchiboy.business@gmail.com within 14 days of noticing the issue, with a photo or short video showing the problem and your order number. This is required before we can process any claim.

Once we’ve reviewed it, we will, at our discretion, offer one of the following: a free replacement, a partial refund, or a full refund. We may ask you to return the item at your own cost as a condition of a refund or replacement; in practice, for an item at this price point we typically waive this, but we reserve the right to require it, including in cases where we suspect misuse or a false claim.

We reserve the right to decline a claim where no evidence is provided, where the fault appears to result from misuse, or where we reasonably suspect abuse of this policy (for example, repeated claims from the same customer).

Limitation of remedy

Where a refund or replacement is provided, our total liability is limited to the purchase price paid for the affected item. We are not liable for indirect, incidental, or consequential losses. Any refund is paid to your original payment method within a reasonable time of approval.

Bundles (2-pack / 3-pack)

The terms above apply per unit. A defect in one item does not entitle you to a remedy for the whole bundle.

Digital products (PDF downloads)

Digital products are delivered instantly and cannot be “returned” — all sales of digital downloads are final once the download has been delivered. If your file is corrupted, incomplete, or you have a delivery problem (no email, broken link), contact us at kimchiboy.business@gmail.com and we will fix it — a working copy of what you paid for is always guaranteed.

Your statutory rights

Nothing in this policy limits, excludes, or attempts to override any consumer protection right that cannot lawfully be excluded under the law of your country of residence — including, for example, statutory quality guarantees under Australian Consumer Law, or statutory warranty rights under Swiss law. Where this policy is silent or more restrictive than a right you hold that cannot be excluded, your statutory right applies instead.

Governing law

This policy is governed by Swiss law, without prejudice to any non-excludable rights described above.

Contact

kimchiboy.business@gmail.com — we aim to respond within 2 business days.